Effective date: To be confirmed
Draft for review — this document must be reviewed by a qualified attorney before it is relied on.
Roles
HelTrack is used by organisations (“Employers”) to manage their workers (“Users”). For worker data entered by an Employer, the Employer controls the data and iltronic processes it on the Employer's behalf. For account and billing data of the Employer, iltronic is the controller.
Data we process
- Account data: name, email, phone, role, organisation and team.
- Time & attendance: clock-in/clock-out times, breaks, shifts, schedules and timesheet edits.
- Location: device location captured at clock-in and clock-out (and only when location verification is enabled by the Employer), to confirm attendance at a work site. HelTrack does not continuously track location outside these events.
- Device & diagnostics: device model, OS version, app version and crash logs, to keep the app working.
How data is used
- To provide time tracking, scheduling, approvals and reports to the Employer.
- To secure accounts and prevent fraud.
- To provide support and improve reliability.
- We do not sell personal data or use it for third-party advertising.
Permissions
The app asks for location permission to verify check-ins and for notification permission to deliver shift reminders. You can change permissions in your device settings; some features may not work without them.
Retention & deletion
Data is retained for the period set by the Employer's account and legal requirements (for example, payroll record-keeping). Users can request deletion via the HelTrack account deletion page; where an Employer must keep records by law, we'll tell you what we retain and why.
Security
Data is encrypted in transit and at rest, access is role-based, and administrative access requires multi-factor authentication.
Contact
Privacy questions about HelTrack: the contact details on our Contact page.