Transparent per-user pricing. Every plan includes monitoring, patching, endpoint protection and an unlimited remote help desk. Choose how far you want us to go.
USD, per user / month. Minimum 5 users. Volume pricing from 50 users.
Essential
Monitoring, patching, protection and a help desk your team can call.
$89/ user / mo
Billed monthly on a 12-month term · $99 month-to-month
- Support
- Business-hours remote help desk
- Response
- 4-hour response, urgent issues
- Best for
- Small teams with simple, cloud-first setups
Includes
- Unlimited remote help desk
- System, service & network monitoring
- Remote access & maintenance
- Endpoint protection / antivirus
- Windows patch management
- Vulnerability scanning
- DNS filtering
Professional
Fully managed IT with 24/7 monitoring, Microsoft 365 care and proactive security.
$134/ user / mo
Billed monthly on a 12-month term · $149 month-to-month
- Support
- Extended-hours help desk + 24/7 monitoring
- Response
- 1-hour response, urgent issues
- Best for
- Growing businesses that rely on IT every day
Everything in Essential, plus
- 24/7 alert monitoring & remediation
- Quarterly technical reports
- MFA enforcement & email security
- Third-party application patching
- Website content filtering
- Dark web monitoring
- Security awareness training & phishing tests
- Microsoft 365 / Google Workspace administration
- Microsoft 365 / Google Workspace backup
Premium
Security-first coverage with 24/7 managed detection & response and IT strategy.
$197/ user / mo
Billed monthly on a 12-month term · $219 month-to-month
- Support
- 24/7/365 help desk and security operations
- Response
- 30-minute response, urgent issues
- Best for
- Regulated or security-sensitive organisations
Everything in Professional, plus
- Named account manager & quarterly reviews
- IT strategy & budgeting (vCIO)
- 24/7 managed detection & response (EDR + SOC)
- Compliance support (HIPAA, SOC 2, ISO 27001 readiness)
- IT documentation
- Asset & license management
- Traffic & bandwidth analytics
| Compare plans | Essential$89 / user | Professional$134 / user | Premium$197 / user |
|---|---|---|---|
| Support hours | Business-hours remote help desk | Extended-hours help desk + 24/7 monitoring | 24/7/365 help desk and security operations |
| Urgent response | 4-hour response, urgent issues | 1-hour response, urgent issues | 30-minute response, urgent issues |
| Support & monitoring | |||
| Unlimited remote help desk | |||
| System, service & network monitoring | |||
| Remote access & maintenance | |||
| 24/7 alert monitoring & remediation | — | ||
| Quarterly technical reports | — | ||
| Named account manager & quarterly reviews | — | — | |
| IT strategy & budgeting (vCIO) | — | — | |
| Security | |||
| Endpoint protection / antivirus | |||
| Windows patch management | |||
| Vulnerability scanning | |||
| DNS filtering | |||
| MFA enforcement & email security | — | ||
| Third-party application patching | — | ||
| Website content filtering | — | ||
| Dark web monitoring | — | ||
| Security awareness training & phishing tests | — | ||
| 24/7 managed detection & response (EDR + SOC) | — | — | |
| Compliance support (HIPAA, SOC 2, ISO 27001 readiness) | — | — | |
| Cloud & data | |||
| Microsoft 365 / Google Workspace administration | — | ||
| Microsoft 365 / Google Workspace backup | — | ||
| IT documentation | — | — | |
| Asset & license management | — | — | |
| Traffic & bandwidth analytics | — | — | |
Add-ons
Priced upfront, so there are no surprises on your invoice.
Co-managed IT
from $79 / user / moFor teams with in-house IT: our tools, monitoring and escalation alongside your staff.
Managed servers
from $149 / server / moPhysical, virtual or cloud servers: monitoring, patching and backup checks.
Backup & disaster recovery
from $99 / moImage-based server and workstation backup with tested recovery.
On-site support
$125 / hourLocal engineers where available; travel quoted upfront.
Projects & migrations
$135 / hour or fixed priceCloud migrations, office moves, new sites, scoped before work begins.
Dedicated engineer
Custom quoteA full-time engineer from our vetted talent network, managed by us.
How is pricing calculated?
Plans are priced per user per month. A user is one person, with all of their devices (laptop, desktop, phone) included. Servers, backup and on-site visits are priced separately as add-ons, so your monthly cost is predictable. We confirm the final figure after a free consultation.
Is there a minimum?
Plans start at 5 users. Teams of 50 or more get volume pricing.
Do I need a long-term contract?
No. You can pay month-to-month, or save 10% with a 12-month term.
Are there setup fees?
Onboarding covers documenting your environment, deploying our tools and fixing urgent issues. It's a one-time cost, quoted in writing before you sign, and often waived on a 12-month term.
Can we switch plans later?
Yes. You can move up or down a tier at any time as your needs change.
What isn't included?
Hardware, software licences (such as Microsoft 365), new projects and on-site visits are billed separately at the rates shown under add-ons. We never bill for anything you haven't approved.
Not sure which plan fits?
Book a free consultation and we'll recommend the right plan for your team, with a written quote and no obligation.