Effective date: To be confirmed
Draft for review — this document must be reviewed by a qualified attorney before it is relied on.
Who we are
iltronic (“iltronic”, “we”, “us”) provides IT services, cybersecurity, cloud, software development and IT outsourcing. This policy explains how we handle personal information collected through iltronic.com, our chat assistant, our careers page and our services. Contact: the contact details on our Contact page.
Information we collect
- Information you give us: name, company, email, phone number, the service you're interested in, and anything you write in forms, chat or messages.
- Chat: chat transcripts, including messages exchanged with our team when a chat is handed to a person.
- Technical data: IP address (stored only as a one-way hash for security), browser type, pages visited and approximate country, used for security and aggregate analytics.
- Security checks: Cloudflare Turnstile processes device and interaction signals to block automated spam.
How we use information
- To respond to enquiries, provide quotes and deliver services.
- To operate the chat assistant, including AI-generated answers about our services and handoff to a human.
- To protect our website and users against spam, fraud and abuse.
- To meet legal, accounting and contractual obligations.
- To improve our website using aggregate, cookieless analytics.
AI assistant
Our website chat may use an AI model to answer questions about our services. Messages you send in chat are processed by our AI service provider solely to generate a reply and are not used by us to make decisions with legal effects about you. Please don't share sensitive personal information in chat.
Job applicants
If you apply for a role through our careers page, we collect the details you submit (such as your name, contact details, links and resume) to assess your application for that role and similar future roles. Your resume is stored privately and is only accessible to our hiring team. We keep applications for up to 24 months unless you ask us to delete them sooner, which you can do at any time by emailing the contact details on our Contact page.
Sharing
We do not sell your personal information or share it for cross-context behavioural advertising. We share it only with service providers acting on our behalf — such as hosting and security (Cloudflare), messaging (Telegram), email delivery and AI processing — under contracts that limit their use, or where required by law.
Cookies
We use only strictly necessary storage (for example, remembering your theme choice or keeping a chat session open). See our Cookie Policy for details.
Retention
We keep enquiry and chat records for as long as needed to respond and for up to 24 months afterwards unless a longer period is required by law or an active contract. Security logs are kept for a shorter period.
Your rights
Depending on where you live — including under the California Consumer Privacy Act (CCPA/CPRA), Canada's PIPEDA and the EU/UK GDPR — you may have the right to access, correct, delete or obtain a copy of your personal information, to opt out of sale or sharing, to limit use of sensitive information, and not to be discriminated against for exercising these rights. To make a request, email the contact details on our Contact page or use our Privacy Choices page. We'll verify your request before acting on it. You may use an authorised agent.
Security
We use encryption in transit, access controls, multi-factor authentication for administrative access, spam and bot protection, and least-privilege practices. No method of transmission or storage is 100% secure.
Children
Our website and services are not directed to children under 16, and we do not knowingly collect their personal information.
International transfers
We are based in the United States and our providers may process data in other countries. Where required, we use appropriate safeguards for international transfers.
Changes & contact
We may update this policy and will change the effective date when we do. Questions: the contact details on our Contact page, +1 (424) 510-2500, Los Angeles, CA, USA.