We monitor, patch, secure and support your entire IT estate under one agreement. Problems are caught before users notice, costs are predictable, and you get a single accountable partner.
- 01
Fewer outages
Continuous monitoring and automated fixes catch issues before they become downtime.
- 02
Predictable cost
One monthly plan replaces surprise break-fix invoices.
- 03
Stronger security
Patching, endpoint protection and DNS filtering are built into every plan.
What's included in Managed IT Services
Monitoring & Maintenance
Continuous health monitoring for servers, devices and services.
- System & service monitoring
- Automated alert triage
- Scheduled maintenance windows
Patch Management
Windows and third-party patching, tested and on schedule.
- Windows patch management
- Third-party application patching
- Patch compliance reporting
Remote Access & Maintenance
Secure remote tooling for fast fixes without site visits.
- Secure remote access tools
- Remote maintenance
- Session auditing
Asset & License Management
Know what you own, what it costs and what's compliant.
- Hardware & software inventory
- License compliance checks
- Renewal tracking
Technology we work with
Managed IT plans
Every plan is quoted for your environment — no surprise fees.
USD, per user / month. Minimum 5 users. Volume pricing from 50 users.
Essential
Monitoring, patching, protection and a help desk your team can call.
$89/ user / mo
Billed monthly on a 12-month term · $99 month-to-month
- Support
- Business-hours remote help desk
- Response
- 4-hour response, urgent issues
- Best for
- Small teams with simple, cloud-first setups
Includes
- Unlimited remote help desk
- System, service & network monitoring
- Remote access & maintenance
- Endpoint protection / antivirus
- Windows patch management
- Vulnerability scanning
- DNS filtering
Professional
Fully managed IT with 24/7 monitoring, Microsoft 365 care and proactive security.
$134/ user / mo
Billed monthly on a 12-month term · $149 month-to-month
- Support
- Extended-hours help desk + 24/7 monitoring
- Response
- 1-hour response, urgent issues
- Best for
- Growing businesses that rely on IT every day
Everything in Essential, plus
- 24/7 alert monitoring & remediation
- Quarterly technical reports
- MFA enforcement & email security
- Third-party application patching
- Website content filtering
- Dark web monitoring
- Security awareness training & phishing tests
- Microsoft 365 / Google Workspace administration
- Microsoft 365 / Google Workspace backup
Premium
Security-first coverage with 24/7 managed detection & response and IT strategy.
$197/ user / mo
Billed monthly on a 12-month term · $219 month-to-month
- Support
- 24/7/365 help desk and security operations
- Response
- 30-minute response, urgent issues
- Best for
- Regulated or security-sensitive organisations
Everything in Professional, plus
- Named account manager & quarterly reviews
- IT strategy & budgeting (vCIO)
- 24/7 managed detection & response (EDR + SOC)
- Compliance support (HIPAA, SOC 2, ISO 27001 readiness)
- IT documentation
- Asset & license management
- Traffic & bandwidth analytics
| Compare plans | Essential$89 / user | Professional$134 / user | Premium$197 / user |
|---|---|---|---|
| Support hours | Business-hours remote help desk | Extended-hours help desk + 24/7 monitoring | 24/7/365 help desk and security operations |
| Urgent response | 4-hour response, urgent issues | 1-hour response, urgent issues | 30-minute response, urgent issues |
| Support & monitoring | |||
| Unlimited remote help desk | |||
| System, service & network monitoring | |||
| Remote access & maintenance | |||
| 24/7 alert monitoring & remediation | — | ||
| Quarterly technical reports | — | ||
| Named account manager & quarterly reviews | — | — | |
| IT strategy & budgeting (vCIO) | — | — | |
| Security | |||
| Endpoint protection / antivirus | |||
| Windows patch management | |||
| Vulnerability scanning | |||
| DNS filtering | |||
| MFA enforcement & email security | — | ||
| Third-party application patching | — | ||
| Website content filtering | — | ||
| Dark web monitoring | — | ||
| Security awareness training & phishing tests | — | ||
| 24/7 managed detection & response (EDR + SOC) | — | — | |
| Compliance support (HIPAA, SOC 2, ISO 27001 readiness) | — | — | |
| Cloud & data | |||
| Microsoft 365 / Google Workspace administration | — | ||
| Microsoft 365 / Google Workspace backup | — | ||
| IT documentation | — | — | |
| Asset & license management | — | — | |
| Traffic & bandwidth analytics | — | — | |
How we deliver
- 01
Discover
We learn your goals, constraints and current environment.
- 02
Assess
A clear review of risks, gaps and opportunities.
- 03
Plan
A scoped proposal with timeline and fixed or transparent pricing.
- 04
Deliver
Implementation with minimal disruption and full documentation.
- 05
Optimise
Ongoing monitoring, reporting and improvement.
Managed IT Services — common questions
What does a managed IT plan include?
Every plan includes monitoring, patching, endpoint protection and an unlimited remote help desk. Professional adds 24/7 monitoring, Microsoft 365 management and backup, and security training. Premium adds 24/7 managed detection and response, compliance support and IT strategy. See the plan comparison for details.
Can you work alongside our in-house IT team?
Yes. Many clients use us as co-managed IT — we take monitoring, patching and after-hours support while your team focuses on projects.
How quickly can we get started?
Onboarding starts with a free consultation and IT assessment, followed by tool deployment and documentation. Timelines depend on the size of your environment.
Related services
Questions about managed it services?
Book a free 30-minute consultation. We'll learn how your business runs, answer your questions and recommend next steps, with no obligation.